Installing security update of Silverlight fails with ERROR code 64C (Windows Server 2012 R2)

This week I had a problem during the patching of a Windows Server 2012 R2. Silverlight could not be updated. The Error code was 64C and below you will find a screenshot of the problem.

Capture.PNG

In the KB of Microsoft the solution has been explained. But I will walkl you throw the steps with some screenshots. KB: https://support.microsoft.com/en-us/kb/2608523

Open notepad and paste the following line in the notepad window:

reg delete HKLM\Software\Microsoft\Silverlight /f
reg delete HKEY_CLASSES_ROOT\Installer\Products\D7314F9862C648A4DB8BE2A5B47BE100 /f
reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\D7314F9862C648A4DB8BE2A5B47BE100 /f
reg delete HKEY_CLASSES_ROOT\TypeLib\{283C8576-0726-4DBC-9609-3F855162009A} /f
reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\install.exe /f
reg delete HKEY_CLASSES_ROOT\AgControl.AgControl /f
reg delete HKEY_CLASSES_ROOT\AgControl.AgControl.5.1 /f
reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00} /f
rmdir /s /q "%ProgramFiles%\Microsoft Silverlight"
rmdir /s /q "%ProgramFiles(x86)%\Microsoft Silverlight"

capture

Save as “CleanSilverlight.cmd” and right click and select “Run as Administrator

capture

Try to re-install Silverlight.

capture

Click “Install”

capture

Installation has been completed.

 

 

 

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s